Covid-19 Update

AUCKLAND REGION - ALERT LEVEL 3 STEP 2

Auckland Regions is currently at Alert Level 3 – Step 2. This is to be reviewed by the New Zealand Government on 29th November.

All Apex locations will open to allow you to book, collect or return a vehicle. However, due to various travel restrictions defined by the New Zealand Government, some of our locations may have reduced operating hours.

If you wish to make a booking, please make a reservation via our website or get in touch with the Customer Care Team on [email protected] or free phone 0800 500 660.

Please be advised these conditions are subject to change, based on advice from the New Zealand Government.

If you have any further questions or concerns, please contact us.

Contact Customer Care
Email: [email protected]
Phone: 0800 500 660

ALL OTHER REGIONS - ALERT LEVEL 2

All regions (excluding Auckland Region) are currently at Alert Level 2.

All Apex locations will open to allow you to book, collect or return a vehicle. However, due to various travel restrictions defined by the New Zealand Government, some of our locations may have reduced operating hours.

If you wish to make a booking, please make a reservation via our website or get in touch with the Customer Care Team on [email protected] or free phone 0800 500 660.

Please be advised these conditions are subject to change, based on advice from the New Zealand Government.

If you have any further questions or concerns, please contact us.

Contact Customer Care
Email: [email protected]
Phone: 0800 500 660

Is Apex taking any additional precautions to help reduce the spread of Covid-19?

Yes, to help protect our staff and customers we are encouraging social distancing at all Apex locations. If you visit an Apex location, we ask that keep a minimum of two metres apart at all times.

We are also encouraging regular hand washing, and the use of hand sanitizer, where available. We have also enhanced the robust cleaning techniques applied to our vehicles after each rental. In particular, we are paying special attention to the places commonly touched, such as steering wheels, door handles and other hard surfaces.

In addition, we are taking steps to ensure the welfare of our employees, by instructing employees to stay home if they feel unwell and consult their healthcare providers.

Apex is closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.

We advise all our customers to keep updated on the latest developments from the World Health Organisation the Ministry of Health New Zealand or the Australian Department of Health.

What can I do to help reduce the risk of spreading the virus while renting an Apex vehicle?

During your journey, try to minimise the number of places you stop along the way to your final destination. Consciously keep a record of where you have been and when.

Can I travel within my own state in Australia?

States and Territories have applied their own travel restrictions, including closing their state borders.

Prior to making a booking, we advise all customers to keep updated on the latest developments for States and Territories, by visiting:
Australian Department of Health – advice for travellers.

What rules apply to Australian interstate rentals where state borders have closed?

If you reside in a particular city and are returning a vehicle to the city/state you reside in, you will be asked at the border to show proof that you reside in that city.

One-way rentals are not allowed interstate during the duration of border lockdowns.

Prior to making any new reservation, you must fully understand the current implications and restrictions on interstate travel.

What extra measures are Apex using when cleaning vehicles after each rental?

Apex has taken the following steps to ensure our cleaning protocols are of the highest standard:

  • using industry-grade cleaning solution throughout the vehicle
  • particular focus on detailed cleaning of high touch points, paying attention to hard interior surfaces such as, steering wheels, door handles, buttons, switches, centre consoles, glove boxes, key fobs and dashboards.
  • The safety of our customers is paramount and we are taking these steps to ensure each vehicle is cleaned to the highest standard.

What should I do if I have already made a booking, but it’s impacted by a Covid-19 travel restriction?

If your booking is impacted by a quarantine measure or other Covid-19 travel restrictions, this booking can be cancelled without charge until 1 March 2022.

For any customers who have booked through a third-party broker or website, please contact them directly for further guidance.

What about bookings not directly impacted by a government, Coronavirus- related travel ban?

Due to the impact and uncertainty of travel due to Covid-19, Apex has waived all cancellation fees until the following dates:

  • New Zealand – any cancellation made after 28 February 2022 may be liable for the cancellation fees detailed below.
  • Australia - any cancellation made after 28 February 2022 may be liable for the cancellation fees detailed below.

To make any changes, please contact our reservations team.

Australian Rentals:
Email: [email protected]
Phone: 1800 273 922

New Zealand Rentals:
Email: [email protected]
Phone: 0800 500 660

What is the process if a customer is advised to self-quarantine, or has tested positive for Covid-19?

The safety of our customers and staff is our priority, if a customer is told to self- isolate; they must do so immediately. Similarly, if a customer tests positive for Covid-19 they must seek advice from their medical practitioner and avoid contact with others.

In these circumstances, we ask that customers contact their nearest Apex rental location or our Customer Care Team.

Contact Apex Customer Care:

Australian Rentals:
Email: [email protected]
Phone: 1800 273 922

New Zealand Rentals:
Email: [email protected]
Phone: 0800 500 660

The Customer Care Team will arrange for the collection and/or quarantine of the vehicle.

We ask that customers contact us as soon as they are told to self-quarantine and we will collect the vehicle as quickly as possible. In the interim, customers are responsible for the vehicle whilst it is in their possession.

If I have been told to self-isolate and cannot return the vehicle will Apex arrange to collect the car?

Yes, if you have been told to self-quarantine, or have tested positive for Covid-19, please contact your nearest Apex rental location or our Customer Care Team.

Contact Apex Customer Care:

Australian Rentals:
Email: [email protected]
Phone: 1800 273 922

New Zealand Rentals:
Email: [email protected]
Phone: 0800 500 660

The Customer Care Team will arrange for the collection and/or quarantine of the vehicle.

We ask that customers contact us as soon as they are told to self-quarantine and we will collect the vehicle as quickly as possible. In the interim, customers are responsible for the vehicle whilst it is in their possession.

Are you closing any Apex Australia locations?

Unfortunately, due to the second wave outbreak in Victoria and the ongoing restrictions on domestic travel, Apex has temporarily closed the following locations: Melbourne City, Sydney City, and Brisbane City. We have also reduced opening hours at some locations. Please review our Apex Australia Car Rental Locations page for further details.

We apologise for any inconvenience this may cause.