Covid-19 Update – 21 May 2020
Over the past two months, Apex has implemented enhanced protocols to ensure the safety of our customers and staff. We have continued to monitor the news, information, advice and guidance from the Government, the Director General of Health, the World Health Organisation and local authorities regarding the spread of the Covid-19 virus.
Our focus is to ensure we meet the needs of our customers and staff in a safe and practical manner, while maintaining the guidelines for limiting the transmission of the virus.
Please review the following FAQ’s regarding the steps we have introduced. For further information, please contact Apex Reservations.
Australian Rentals:
Email: [email protected]
Phone: 1800 2739 2277
New Zealand Rentals:
Email: [email protected]
Phone: 0800 500 660
Can I rent a vehicle from Apex now NZ has moved to Alert Level 2?
Yes, you can rent vehicles from Apex Car Rentals under Alert Level 2.
With the move to Alert Level 2, which commenced at 11.59pm on Wednesday 13 May 2020, we welcome back all New Zealand domestic travellers.
There are no restrictions around travel in New Zealand, but we will continue to closely follow the government’s guidelines and only promote safe travel.
For more information on safe travel, please visit the government’s Covid-19 website: https://covid19.govt.nz/alert-system/alert-level-2/#travel-and-transport.
Is Apex taking any additional precautions to help reduce the spread of Covid-19?
Yes, to help protect our staff and customers we are encouraging social distancing at all Apex locations. If you visit an Apex location, we ask that keep a minimum of two metres apart at all times.
We are also encouraging regular hand washing, and the use of hand sanitizer, where available. We have also enhanced the robust cleaning techniques applied to our vehicles after each rental. In particular, we are paying special attention to the places commonly touched, such as steering wheels, door handles and other hard surfaces.
In addition, we are taking steps to ensure the welfare of our employees, by instructing employees to stay home if they feel unwell and consult their healthcare providers.
Apex is closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.
We advise all our customers to keep updated on the latest developments from the World Health Organisation the Ministry of Health New Zealand or the Australian Department of Health.
What can I do to help reduce the risk of spreading the virus while renting an Apex vehicle?
During your journey, try to minimise the number of places you stop along the way to your final destination. Consciously keep a record of where you have been and when.
Can I travel within my own state in Australia?
States and Territories have applied their own travel restrictions, including closing their state borders.
Prior to making a booking, we advise all customers to keep updated on the latest developments for States and Territories, by visiting:
Australian Department of Health – advice for travellers.
What rules apply to Australian interstate rentals where state borders have closed?
If you reside in a particular city and are returning a vehicle to the city/state you reside in, you will be asked at the border to show proof that you reside in that city.
One-way rentals are not allowed interstate during the duration of border lockdowns.
Prior to making any new reservation, you must fully understand the current implications and restrictions on interstate travel.
What extra measures are Apex using when cleaning vehicles after each rental?
Apex has taken the following steps to ensure our cleaning protocols are of the highest standard:
- using industry-grade cleaning solution throughout the vehicle
- particular focus on detailed cleaning of high touch points, paying attention to hard interior surfaces such as, steering wheels, door handles, buttons, switches, centre consoles, glove boxes, key fobs and dashboards.
- The safety of our customers is paramount and we are taking these steps to ensure each vehicle is cleaned to the highest standard.
What should I do if I have already made a booking, but it’s impacted by a Covid-19 travel restriction?
If your booking is impacted by a quarantine measure or other Covid-19 travel restrictions, this booking can be cancelled without charge until 1 September 2020.
For any customers who have booked through a third-party broker or website, please contact them directly for further guidance.
What about bookings not directly impacted by a government, Coronavirus- related travel ban?
For increased flexibility, all Australia and New Zealand rentals due to start before 1 September, 2020 can be changed or cancelled at no cost.
To make any changes, please contact our reservations team.
Australian Rentals:
Email: [email protected]
Phone: 1800 2739 2277
New Zealand Rentals:
Email: [email protected]
Phone: 0800 500 660
What is the process if a customer is advised to self-quarantine, or has tested positive for Covid-19?
The safety of our customers and staff is our priority, if a customer is told to self- isolate; they must do so immediately. Similarly, if a customer tests positive for Covid-19 they must seek advice from their medical practitioner and avoid contact with others.
In these circumstances, we ask that customers contact their nearest Apex rental location or our Customer Care Team.
Contact Apex Customer Care:
Australian Rentals:
Email: [email protected]s.com.au
Phone: 1800 2739 2277
New Zealand Rentals:
Email: [email protected]
Phone: 0800 500 660
The Customer Care Team will arrange for the collection and/or quarantine of the vehicle.
We ask that customers contact us as soon as they are told to self-quarantine and we will collect the vehicle as quickly as possible. In the interim, customers are responsible for the vehicle whilst it is in their possession.
If I have been told to self-isolate and cannot return the vehicle will Apex arrange to collect the car?
Yes, if you have been told to self-quarantine, or have tested positive for Covid-19, please contact your nearest Apex rental location or our Customer Care Team.
Contact Apex Customer Care:
Australian Rentals:
Email: [email protected]
Phone: 1800 2739 2277
New Zealand Rentals:
Email: [email protected]
Phone: 0800 500 660
The Customer Care Team will arrange for the collection and/or quarantine of the vehicle.
We ask that customers contact us as soon as they are told to self-quarantine and we will collect the vehicle as quickly as possible. In the interim, customers are responsible for the vehicle whilst it is in their possession.
Are you closing any Apex Australia locations?
Despite the unprecedented upheaval caused by Covid-19, Apex has kept all Australian rental locations open and operational.