Breakdown procedure

Breakdown Procedure

All of our vehicles are covered by the Automobile Association (AA) 24 hour roadside assistance scheme for any mechanical breakdowns. In the event that you need roadside assistance, please contact:

    New Zealand Automotive Association (AA)
  • Free phone: 0800 22 27 39
  • +64 9 969 9747

You will be asked for the car registration number and our AA membership number (728837). If the AA are unable to assist, please contact us on 0800 500 660 or +64 3 595 2530.

Please Note: Non-mechanical call outs where the requirement for the Automobile Association (AA) to attend is due to driver error or oversight (e.g. running out of petrol/leaving lights on) you will need to pay the Automobile Association (AA) directly for their services prior to their attendance – unless you have purchased our additional Roadside Assistance Cover.


If you get a flat tyre and are not able to change it yourself please call the Automobile Association (AA) Roadside Assistance number (toll free 0800 22 27 39 or +64 9 969 9747).

Please Note: Unless you purchased additional Roadside Assistance cover, there is a cost for this service. If tyre damage is the result of an accident, even if no other vehicles were involved, please call Apex in the first instance. For tyre repair or replacement please phone 0800 80 20 80 for the closest Firestone dealer. You will need to take the car to the dealer who will then contact us before repairing the tyre. Most tyre damage is repaired at the hirers expense.


The emergency services (Police, Ambulance, Fire Service) number in New Zealand is 111

Please read our Safe Driving in New Zealand information to familiarise yourself with driving in New Zealand and the basic road rules.