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Customer Care & Reservations Team

Operating hours are 08:00 AM - 04:29 PM (Monday - Saturday) New Zealand Time.
The team is based in New Zealand where the time is now 08:34 PM on Sunday.

CHANGES TO FERRY SAILING DATES AND TIMES

If you book your ferry tickets through Apex and want to change the sailing dates and times, please contact Central Reservations on 0800 500 660 or +64 3 595 2530 for assistance. All change requests are subject to availability.

BREAKDOWN PROCEDURE

All of our vehicles are covered by the Automobile Association (AA) 24 hour roadside assistance scheme for any mechanical breakdowns. In the event that you need roadside assistance, please call the AA freephone number 0800 22 27 39 or +64 9 969 9747. You will be asked for the car registration number and our AA membership number (728837). If the AA are unable to assist, please contact us on 0800 500 660 or +64 3 595 2530.

Please Note: Non-mechanical call outs where the requirement for the Automobile Association (AA) to attend is due to driver error or oversight (e.g. running out of petrol/leaving lights on) you will need to pay the Automobile Association (AA) directly for their services prior to their attendance – unless you have purchased our additional Roadside Assistance Cover.

TYRE REPAIR OR REPLACEMENT

If you get a flat tyre and are not able to change it yourself please call the Automobile Association (AA) Roadside Assistance number (toll free 0800 22 27 39 or +64 9 969 9747).

Please Note: Unless you purchased additional Roadside Assistance cover, there is a cost for this service. If tyre damage is the result of an accident, even if no other vehicles were involved, please call Apex in the first instance. For tyre repair or replacement please phone 0800 80 20 80 for the closest Firestone dealer. You will need to take the car to the dealer who will then contact us before repairing the tyre. Most tyre damage is repaired at the hirers expense.

CHANGES TO RETURN DATE AND / OR RETURN BRANCH

If you wish to change your return location or return date, please notify us at least 48 hours in advance. Contact our Customer Care team by calling toll free on 0800 500 660.

Please Note: All extensions are subject to vehicle availability and may not always be possible. This applies to all locations, including when you would prefer to return to a different location in the same city.

TOLL ROADS, PARKING FINES, SPEEDING TICKETS, AND OTHER INFRINGEMENTS

If you travel on a toll road, the toll fee must be paid within 5 days of using the road. Toll fees can be paid online at www.tollroad.govt.nz or by calling 0800 40 20 20.

During the rental period, you, as the Hirer or Credit Card Holder are fully responsible for the payment of any infringements incurred. Please refer to clause 16 of the Rental Agreement for full details.

Please Note: If you fail to pay a toll fee and Apex receives a notice of unpaid tolls, we will transfer liability for the infringement to you and charge administration fees for our time. At no point does Apex pay for toll fees or any other infringement, nor does Apex receive money to pay for them on your behalf.

NEW ZEALAND EMERGENCY SERVICES

DIAL 111 for emergency services (Police, Ambulance, Fire Service) in New Zealand.

Free Phone

Call us toll free from any of the following countries with the numbers below.

Australia
+61 1800 273 922

China
4000 721 681

New Zealand
+64 800 500 660

United Kingdom
0808 101 9176

United States
1877 275 8680

Direct Dial Phone

International
+64 3 595 2315

Domestic
03 595 2315

Corporate Office Contact Details

Apex Car Rentals
PO Box 10233 Christchurch
New Zealand
Tel: +64 3 595 2530
Email: [email protected]