Apex Safety Promise

Apex has a duty of care to our customers and staff and the rigorous safety measures we have in place will ensure a happy and safe experience for everyone.

Picking Up & Returning Your Vehicle Safely and Sanitising the Vehicle for the Next Renter

  • We use protective screens to observe social distancing protocols
  • Clear social distancing floor markings at rental desks
  • Hand sanitiser will be available
  • Rental Agents will be wearing gloves
  • Paperless rental agreements are available at most locations

1. At the Rental Desk

Clear social distancing floor markings at rental desks

Staff are provided with masks and gloves

Protective screens at our rental desks

Hand sanitiser for customers

Enhanced cleaning of desks and all 'high touch' areas

2. Picking Up Your Vehicle

Staff are provided with masks and gloves

Vehicles are cleaned using approved disinfectants prior to every rental

Special attention is paid to: steering wheels, indicators, dashboards, hand grips, in-car entertainment system controls, keys, cup holders, centre consoles and door handles, both inside and out.

3. Returning Your Vehicle

Staff are provided with masks and gloves

Drive hire vehicle into the return lane / area

A contactless return process

Receipt emailed after your rental

Vehicles are cleaned using approved disinfectants prior to every rental

Cleaning & Sanitising the Vehicle for the Next Renter

  • We are using disinfectants that are effective against novel pathogens, including the coronavirus responsible for COVID-19 before and after each rental
  • Special attention paid to cleaning: steering wheels, dashboards, hand grips, radio dials, keys, cup holders, centre consoles, door handles, both inside and outside

Our Guide to a Safe and Clean Rental Car

Interior Cleaning

Steering wheel, steering column controls and driver console area

Center console, cup holder, touch screen, radio controls and climate control area, rear view mirror and glovebox

All air conditioning vent exhausts in the vehicle

All front door handles, lock/unlock controls, window controls, windows and door jambs

All seats (includes driver seat), seat adjustment controls / handles and headrest

Rear center console, cup holder, climate control area

All rear door handles, lock/unlock controls, window controls, windows and door jambs

Rear armrest, cup holder and fold down area

Rear seats, head rest

All seat belts, buckle and clips

Vehicle is then thoroughly vacuumed

Exterior Cleaning

Clean exterior of vehicle

Clean and disinfect all door handles

Clean and disinfect fuel door

Clean and disinfect boot grab handle

Our cars are cleaned and disinfected
prior to every rental

Keeping Our Employees Safe

  • Apex employees are required to wash their hands frequently and are trained on the health guidelines, including products and processes available to ensure your safety.
  • Apex employees are required to stay home if they are unwell.

If you are travelling, or planning future travel, you can be assured that Apex employees are working tirelessly to provide the highest levels of safety at our locations and in our vehicles.