Recent New Zealand Car Rental Reviews
Exactly what we were after - 5 stars
We just wanted to write and say how impressed we were with our recent experience in hiring a car through Apex Rentals.
We have hired from a few places in recent years and have to say that by far you’ve been the best!
Everyone we met was cheerful and communicative and couldn’t do enough for us.
The service was great and the car we hired was exactly what we were after.
We found the whole experience very pleasing and efficient. Which was especially wonderful as we were on a quick business trip and I was 32wks (7.5mths pregnant).
Thank you for providing such great service. We will definitely use you again next time we’re in NZ.
Rebecca & Simeon Gilmour
Very Helpful Staff - 5 stars
We were recently touring in NZ and hired our car from Apex at Auckland Airport. We then toured your beautiful islands for the next 19 days, returning the car to Apex at Christchurch Airport.
During the course of our journey we were unfortunate enough to have another vehicle bump into our car while parked at Rotorua, this caused some minor damage to our front bumper, which as you can imagine caused us some concern for the return of the car.
However the staff at Apex could not have been more helpful and made the whole process as painless as possible, going out of their way to assist us. We would just like to express our thanks to all of those concerned at Apex Christchurch.
Allan and Gillian Williamson. (Tasmania)
Definitely Use Again - 5 stars
Just want to say how impressed we were with your service in Auckland. Everything went really well and so efficiently. We weren’t kept waiting at all and the car was fine.
Will definitely use your services again and recommend you to others.
We Rent for 3 months every Year - 5 stars
As last year, we hired a car with Apex for the summer months we spent (as every year) in Wellington and would like to thank the team – and in particular Mark Wong – for all their help and good work.
This year our car got unfortunately broken into, but the team in the Miramar branch handled this incident very efficiently, minimising our inconvenience.
We are looking forward to renting with Apex again for another three months next year.
Beate Lutzebaeck, Cairns, Australia
Seemless, Excellent Service - 5 stars
Congratulations on excellent customer service. Upon our arrival in Auckland it was a seamless transfer from the airport to your depot. We were pleasantly surprised when our hire vehicle was delivered to us at the reception area AND our luggage loaded by a staff member. We were particularly impressed with SIMON who operated the shuttle service. He displayed a friendly and efficient manner.
Larry and Julie Somerton
Whole Heartedly Recommend Apex - 5 stars
My wife and I have just returned from 3 weeks in New Zealand. For the last 2 weeks we planned to tour and hired a car from Apex between 12th March - 24th March 2012.
We we extremely pleased with both the car and the service we got from Apex. I found the staff at both Queenstown Airport (pick up) and Auckland Airport (drop off) very helpful indeed.
The car was a Nissan Sunny and was perfect for our needs. We did around 2000 miles of trouble free touring and the car took all of the mountain roads in its stride.
The hire cost was very competitive and I would whole heartedly recommend Apex to anyone who needs clean reliable transport. Many thanks.
Makes me proud to be a kiwi - 5 stars
Thank you very much for a very smooth rental.
I will definitely be using you guys again
From the very 1st point of contact with the online booking
To the pick up & drop off at AKL airport – I cannot fault you
Well done to APEX , I will tell all my friends to use your services
Great staff, great cars & great service.
Makes me proud to be a kiwi.
Friendly Helpful Professional - 5 stars
We would like to compliment you on the fabulous service we recevied this weekend when we collected and dropped of our rental car.
Everything was exactly as we were told it would be. We were collected quickly from the airport and the paperwork was completed quickly and efficiently.
The staff were all very friendly, helpful and professional. They are all a credit to the company. The car was pretty good too.
Lisa and Ashley
Efficient Set Up and Site - 5 stars
Many thanks, and congrats on such an efficient set up and site! As a regular e-commerce
consumer/orderer all over the world, your site ranks well in my usage index, and
its ease and efficiency is much appreciated. Best wishes
Excellent Support and Help - 5 stars
Having returned from New Zealand last week, I would like to thank you for your excellent
support and help. We were very satisfied with both cars and with the service provided
by your company, in the Auckland, Wellington, Picton and Christchurch offices. We
enjoyed driving around New Zealand so much and will certainly not only remember
the beautiful landscape and the hospitality in New Zealand, but will recommend your
office and APEX to others.
A Wonderful Car Hire Experience - 5 stars
A while ago I was pleased to have been selected to participate in a survey about
our Apex experience and today I received your book about NZ. Phil, may I congratulate
you and your team for, not only a wonderful car hire experience (we have been to
you now 3 times and next year will be our fourth) but also a fabulous publication
highlighting the grandure and beauty which is New Zealand. It has whetted our desire
to return. Many thanks for the survey and extraordinary book.
Would Certainly Recommend Apex to Anyone Visiting New Zealand - 5 stars
We have just returned to the UK after six months away. Last October we spent a whole
month in New Zealand touring in one of your Apex cars, and were completely satisfied
with the service provided. It was so easy to make all the arrangement via e-mail
and experienced no problems whatsoever when arriving in Auckland and collecting
our car. Unfortunately there was a death in our family which meant extra use of
your mobile 'phone. However, on arriving in Wellington it was so easy to have more
credit added, and your staff there were so helpful, thus enabling us to continue
our journey to South Island still with the reassurance of having the use of a mobile
'phone. Thank you so much for a perfect service, and we would certainly recommend
Apex to anyone visiting New Zealand, and hopefully one day we will return and will
be able to enjoy an Apex car for our touring.
Pam and Ron Jarmain
Wonderfull Service - 5 stars
Hi guys, just to thank you for the wonderfull service your team at the Christchurch
Airport branch provided us with the rental of our lovely little pulsar which made
our holiday even better as we were fully independent. I was a great holiday made
possible by the ability to move around the South at our own time and take all the
beauty around us. Once again thank you and we will call on your services next year
when we do the north side of New Zealand.
Latko & Lisa
Would Recommend to Anyone Wishing to Hire a Car in New Zealand - 5 stars
Just arrived back in the U.K and would like to say thanks for your very good services.
I have hired cars from all parts of the world but your way of dealing with a customer
is the best I have encountered. No problem with the pick up from Christchurch, good
instructions to leave the city, a very, very good Free book about New Zealand, no
problem at Picton on leaving the car and picking up the new vehicle at Wellington,
Ferry crossing organised very smoothly and finally the drop off at Auckland airport
handled extremely well. Would recommend to anyone wishing to hire a car in New Zealand
"GO for Apex". Thanks once again your service made our first trip to New
Zealand very enjoyable.
A Huge Thank You - 5 stars
Recently my best half and I travelled through the South Island of NZ - nice place.
We actually hired a car from Thrifty as part of the travel package. We picked up
said vehicle at Picton and it had had their 50-point check, the car was a gold coloured
Toyota Echo. But all 4 doors were in need of lubrication and were very hard to close
/open and made that awful noise each time they were used. A chap from Apex Car Rental
came to the rescue; he was a South African fellow - that unmistakable South African
accent. He escorted us to Apex Rental depot in Picton and had one of the service
people lubricate the doors. For that I say a huge thank you and Thrifty was reduced
to 46-point check! Had I not paid for the car rental in Australia I would have returned
the vehicle to them and used one of yours. Unfortunately I do not know the name
of the helpful Springbok. I have mentioned Apex Car rental in my work place - Victoria
Police in Australia and I hope some of my colleagues make use of your car rental
when they visit NZ So, again thank you. Being an Aussie Rules state I still have
to support the Wallabies, so can the Wallabies each time they play the All Blacks
and the Springboks!
We'll Be Back to Use You Again Next Time - 5 stars
Thanks a lot for helping our New Zealand holiday go so smoothly. Our two cars were
comfortable and easy to drive, and the advice we were given at both pick up points
was thorough and very friendly. We also really appreciated the option of swapping
cars at the Wellington-Picton ferry. We'll be back to use you again next time.
Service Was Excellent - 5 stars
I wanted to tell you how much we enjoyed or recent car rental. The Bluebirds were
great touring cars and your service was excellent...beat our experience with Maui
two years ago by a long shot.
The Car Was Great - 5 stars
Thanks for your service - the car was great - we will certainly use your company
in future and recommend it to others.
Simple and Reasonable Pricing With No Hidden Extras - 5 stars
I'm writing to thank you for your excellent service: transparent, simple and reasonable
pricing with no hidden extras, personal service (pickup, dropoffs, everything),
no frills cars that work perfectly fine (though windscreen scrapers would be useful
in winter!), accurate and complete information for return, and in particular the
convenient one-way and island-hopping rentals and zero deductible CDW system which
made the whole experience pain-free and simple to administer, as well as being reasonably
priced. Lots of rental companies in other countries could learn from you. I'll definitely
recommend you. Please pass on this mail to others in you company and to the relevant
NZ tourist authorities so they can see what makes for a satisfied customer.
The Toyota Camry That You Arranged For Us Was Superb - 5 stars
Just a brief note of appreciation to you and your team for organizing and arranging
an upgrade on the vehicle we hired from you late last month. We were in Auckland
attending my sisters 50th birthday celebrations. The Toyota Camry that you arranged
for us was superb, and more than adequately accommodated Yvonne & I and our
gangly son who arrived in from Nelson at more or less the same time. We would have
no hesitation in continuing to use your company’s vehicles when and as required,
and would certainly recommend to our network of friends to use your fleet as well.
Many thanks again. Kindest regards to you.
Celine & Family
Friendly and Very Helpful and the Cars Were Excellent - 5 stars
Just a quick note of thanks to your company We hired a car from Christchurch to
Picton & Wellington to Auckland in March. We found all the people we had dealings
with friendly and very helpful and the cars were excellent. We would not hesitate
to recommend Apex to any one traveling to NZ Thank you again
Greg & Janine Passlow
Friendly and Efficient Staff - 5 stars
Just a quick note to thank you for the great service we had from Apex rental cars.
We were all impressed with the friendly and efficient staff that we met at Queenstown,
Picton and Auckland Airport. The vehicle served our needs well and felt like a real
friend when we had to part with it in Auckland! It was so extremely handy to be
able to drive on and off the ferry without having to unpack the vehicle and carry
all the luggage to the ferry terminal. It was just like having our own vehicle all
the way from Queenstown to Auckland. I have been so impressed with your service
and rental rates that I have been advertising your company to all the places we
have stayed at en route. So many people haven't heard of you and need to know the
good news!! A friend and I will be in Auckland at Labour w/e and have hired an Apex
car again. Apex will always be our company of choice from now on. Our UK family
were also very impressed.
Staff Were Always Very Willing to Help - 5 stars
Just a quick note to say how very impressed I was by the service that your company
offered. Not only was the car impeccable but more importantly your staff were always
very willing to help. I will have no hesitation to recommending you to any future
guest that I may have that will be travelling onto NZ!! Cheers - your country is
not bad either!!!
Friendly and Professional - 5 stars
I'd like to say thanks for the services you provided us on our recent trip to New
Zealand. The logistics of moving 8 people round was considerable but the reliability
of your vehicles, pick up and drop off [we changed at Wellington for pick up in
Christchurch, and visa versa] services were excellent making the job of people moving
a whole lot easier. I must also compliment you on your staff. Everyone we dealt
with was down to earth, friendly and professional. I'll pass information about Apex
car rentals to anyone I know is coming your way.
Thanks For Organising Our Cars in NZ - 5 stars
Just a brief note to say many thanks for organising our cars in NZ. We had a great
four weeks and we look forward to our next one and to using Apex again.
Glad to Recommend Apex to Anyone That Travels to New Zealand - 5 stars
Thanks for your prompt attention. I want to tell you everyone at your company was
so friendly, especially Harry at the Christchurch office. Thank you and I will be
glad to recommend Apex to anyone that travels to New Zealand.
Big Thank You to You For Your Excellent and Friendly Service - 5 stars
I have just return home to the UK after a wonderful holiday in New Zealand, travelling
around in one of your hire cars. I feel I must say a BIG Thank you to you for your
excellent and friendly service. Should I be fortunate enough to return I certainly
will not hesitate to use your services again. I will always recommend you to anyone
I know who is visiting your most beautiful country. Once again, many thanks
Outstanding Level of Efficiency - 5 stars
Thanks very much for the quick response. This is the third year I have used your
company and one of the main reasons I keep coming back is your outstanding level
of efficiency. Thank you for making this easy! Very satisfied customer.
Thoroughly Impressed by the Standard of Service - 5 stars
My boyfriend and I recently hired a car through Apex Rental Cars for a couple of
weeks and we were thoroughly impressed by the standard of service we received. We
picked up the car first of all in Auckland, dropped off in Wellington, picked up
in Picton and then dropped off in Christchurch and got a ride out to the airport
- and it all went smoothly! (Even though the address I'd given for us to be collected
from in Auckland the first day was wrong) I just wanted to say thank you to everyone
at Apex Rental Cars who made our holiday so enjoyable.... and that I have been recommending
your company to everyone (even if they have their own cars!!). We will definitely
use Apex again.
We Shall Certainly Use Apex Again - 5 stars
We would like to thank you for a trouble free holiday over the last month. Everything
went to plan and all your staff were friendly and helpful, the cars were trouble
free. We shall certainly use Apex again and would recommend you to our friends that
visit New Zealand.
Paul, Anne and Clare Hurst
Great Service - Genuinely Helpful - 5 stars
We were recently in NZ for 3 weeks and rented a car from Apex - great service!
When we dropped the car off on Jan 17th, the shuttle driver was Simon, and I just wanted to say how friendly and helpful he was.
He helped us load and unload all our bags - and we had a lot of them!:) - even putting them on the trolley for us at the airport. and he had such a friendly, easy-going manner. Such a lovely customer service experience at the end of our trip, thank you!
Sharmila and Brad
Very Impressed - 5 stars
Just a short note to thank you for the excellent service received when we hired our car recently.
We were both very impressed with the service when collecting the car and then on the return. We also
greatly appreciated being dropped off at the motel.
Adrienne and John
Perfect - Hassle Free - 5 stars
Just wanted to say thanks for your help in arranging the hire car for our 19 day trip around New Zealand. We collected the car on arrival, at Christchurch airport without any bother.
It was clean and comfortable and proved reliable and efficient. The sat nav worked perfectly and we had a hassle free trip around the South Island.
I would have no hesitation in recommending your company and will certainly use it again myself when we next visit NZ.
Ellen & Colin Thompson
Very satisfied Clients - 5 stars
Well we had a fantastic three (3) weeks in NZ, what can I say, Apex Rentals did us proud from beginning to end.
Thank you and the Apex Team for an excellent service, if you have a designated website for comments please let me know, I will be only too glad to post my comments.
We hope this will not be our last visit to "The Land of the Long White Cloud" and Apex Rentals will be our first port of call.
Very satisfied clients.
Gil and Pauline Ben-Ari
Well Done Apex - 5 stars
Well boys and girls, I certainly will be using Apex from Auckland airport next visit.
Efficent, friendly,and no hang ups, no waiting round. the service was better than I expected. Special thanx to darren.