received customer comments
Dear Apex
Many thanks, and congrats on such an efficient set up and site! As a regular e-commerce
consumer/orderer all over the world, your site ranks well in my usage index, and
its ease and efficiency is much appreciated. Best wishes
Di Kelly
Having returned from New Zealand last week, I would like to thank you for your excellent
support and help. We were very satisfied with both cars and with the service provided
by your company, in the Auckland, Wellington, Picton and Christchurch offices. We
enjoyed driving around New Zealand so much and will certainly not only remember
the beautiful landscape and the hospitality in New Zealand, but will recommend your
office and APEX to others.
Ralph Harke
A while ago I was pleased to have been selected to participate in a survey about
our Apex experience and today I received your book about NZ. Phil, may I congratulate
you and your team for, not only a wonderful car hire experience (we have been to
you now 3 times and next year will be our fourth) but also a fabulous publication
highlighting the grandure and beauty which is New Zealand. It has whetted our desire
to return. Many thanks for the survey and extraordinary book.
Roderick Hampton
We have just returned to the UK after six months away. Last October we spent a whole
month in New Zealand touring in one of your Apex cars, and were completely satisfied
with the service provided. It was so easy to make all the arrangement via e-mail
and experienced no problems whatsoever when arriving in Auckland and collecting
our car. Unfortunately there was a death in our family which meant extra use of
your mobile 'phone. However, on arriving in Wellington it was so easy to have more
credit added, and your staff there were so helpful, thus enabling us to continue
our journey to South Island still with the reassurance of having the use of a mobile
'phone. Thank you so much for a perfect service, and we would certainly recommend
Apex to anyone visiting New Zealand, and hopefully one day we will return and will
be able to enjoy an Apex car for our touring.
Pam and Ron Jarmain
Hi guys, just to thank you for the wonderfull service your team at the Christchurch
Airport branch provided us with the rental of our lovely little pulsar which made
our holiday even better as we were fully independent. I was a great holiday made
possible by the ability to move around the South at our own time and take all the
beauty around us. Once again thank you and we will call on your services next year
when we do the north side of New Zealand.
Latko & Lisa
Just arrived back in the U.K and would like to say thanks for your very good services.
I have hired cars from all parts of the world but your way of dealing with a customer
is the best I have encountered. No problem with the pick up from Christchurch, good
instructions to leave the city, a very, very good Free book about New Zealand, no
problem at Picton on leaving the car and picking up the new vehicle at Wellington,
Ferry crossing organised very smoothly and finally the drop off at Auckland airport
handled extremely well. Would recommend to anyone wishing to hire a car in New Zealand
"GO for Apex". Thanks once again your service made our first trip to New
Zealand very enjoyable.
Colin
Recently my best half and I travelled through the South Island of NZ - nice place.
We actually hired a car from Thrifty as part of the travel package. We picked up
said vehicle at Picton and it had had their 50-point check, the car was a gold coloured
Toyota Echo. But all 4 doors were in need of lubrication and were very hard to close
/open and made that awful noise each time they were used. A chap from Apex Car Rental
came to the rescue; he was a South African fellow - that unmistakable South African
accent. He escorted us to Apex Rental depot in Picton and had one of the service
people lubricate the doors. For that I say a huge thank you and Thrifty was reduced
to 46-point check! Had I not paid for the car rental in Australia I would have returned
the vehicle to them and used one of yours. Unfortunately I do not know the name
of the helpful Springbok. I have mentioned Apex Car rental in my work place - Victoria
Police in Australia and I hope some of my colleagues make use of your car rental
when they visit NZ So, again thank you. Being an Aussie Rules state I still have
to support the Wallabies, so can the Wallabies each time they play the All Blacks
and the Springboks!
John Heynes
Thanks a lot for helping our New Zealand holiday go so smoothly. Our two cars were
comfortable and easy to drive, and the advice we were given at both pick up points
was thorough and very friendly. We also really appreciated the option of swapping
cars at the Wellington-Picton ferry. We'll be back to use you again next time.
Kathleen Neal
I wanted to tell you how much we enjoyed or recent car rental. The Bluebirds were
great touring cars and your service was excellent...beat our experience with Maui
two years ago by a long shot.
Richard
Thanks for your service - the car was great - we will certainly use your company
in future and recommend it to others.
Ross Harris
I'm writing to thank you for your excellent service: transparent, simple and reasonable
pricing with no hidden extras, personal service (pickup, dropoffs, everything),
no frills cars that work perfectly fine (though windscreen scrapers would be useful
in winter!), accurate and complete information for return, and in particular the
convenient one-way and island-hopping rentals and zero deductible CDW system which
made the whole experience pain-free and simple to administer, as well as being reasonably
priced. Lots of rental companies in other countries could learn from you. I'll definitely
recommend you. Please pass on this mail to others in you company and to the relevant
NZ tourist authorities so they can see what makes for a satisfied customer.
Howdy
Just a brief note of appreciation to you and your team for organizing and arranging
an upgrade on the vehicle we hired from you late last month. We were in Auckland
attending my sisters 50th birthday celebrations. The Toyota Camry that you arranged
for us was superb, and more than adequately accommodated Yvonne & I and our
gangly son who arrived in from Nelson at more or less the same time. We would have
no hesitation in continuing to use your company’s vehicles when and as required,
and would certainly recommend to our network of friends to use your fleet as well.
Many thanks again. Kindest regards to you.
Celine & Family
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